Serving our community for over 40 years.
Flagstaff Hill SA 5159
After hours assistance is available via an after hours locum service. Please call our clinic on 8270 1194, and you will be diverted to the service for assistance.
In a medical emergency, please call 000 and ask for an ambulance.
At Flagstaff Hill Medical Centre, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results.
It is the patient’s responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.
We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.
We take feedback, complaints, and concerns very seriously.
Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with a member of our Practice Management team.
Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form.
We will strive to resolve your concerns, in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Health and Community Services Complaints Commissioner in South Australia via https://www.hcscc.sa.gov.au/