Frequently Asked Questions

Flagstaff Hill Medical Centre is located at 1 Ridgway Drive in Flagstaff Hill, South Australia.

The doctors at Flagstaff Hill Medical Centre are private billing, and fees are payable in full at the time of consultation.

DVA cardholders are bulk-billed Monday to Friday. There is no bulk billing available on Saturdays or for any appointment from 6:00pm.

Your appointment fee will depend on the type of appointment and the duration. You can find the doctor's fee list here, or call us, and our friendly reception team will explain the fee structure to you.

Please note that there may be additional costs for other GP service items or clinic services such as wound care products, consumable items, and specific administrative requests (e.g. transfer of medical records). For a full list of fees, please see the reception team.

A standard consultation time is 15 minutes.

A longer consultation time is 30 minutes. If you have numerous or complex medical issues or require a procedure, a longer consultation may be required.

Flagstaff Hill Medical Centre does not facilitate walk-in appointments unless a doctor deems that an urgent consultation is required. This is because most doctors are booked up in advance. To book an appointment online, please click here. Alternatively, please call us on (08) 8270 1194.

At Flagstaff Hill Medical Centre, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results. It is the patient’s responsibility to follow up on their test results, and we actively encourage patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. Also, to protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Yes, in most circumstances you will need to see a doctor to have a script written. Doctors have a duty of care and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.

Yes, you will need to see a doctor to get a referral. Doctors will not backdate referrals. Please be aware that you will not be covered for any of the costs via Medicare if you attend a specialist appointment without a referral.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on (08) 8270 1194, and we will, depending on the circumstances, try to book you in with your usual doctor, or if this is not possible, another doctor who has an appointment available.

Yes, there are several doctors who have significant experience advising on skin cancer medicine. Please speak with one of our reception team members.

Yes, there are several doctors with an interest in children’s health. Please speak with one of our reception team members.